An extensive provider network of more than 437,000 doctors and 4,300 hospitals. One of the nation’s largest! Responsive customer service. When you need help with a claim or benefit, you can call or e-mail Aetna Member Services and get help from a team of benefit professionals who have in-depth knowledge of your plan. Aetna Navigator™, a members-only website that offers reliable, up-to-date health information and interactive tools, convenient self-service features and so much more. Special programs that focus on your specific health needs and conditions, and offer discounts on health-related services and products. Sensitivity to the needs, concerns and preferences of diverse employee groups. Aetna is a leader in programs and initiatives that foster understanding of cultural diversity and language preferences among its members and network physicians. A “whole person” approach to health care that keeps it simple while providing thorough, personal attention and care. We want what’s best for you – and are committed to providing you with programs, tools, information and resources that fit whatever life stage you may be in, or health concern you might have.